"Tameside Hospital failure to respond to my GP's referral letter"

About: Greater Manchester Tameside General Hospital / Gastroenterology

(as a service user),

In mid March, thirteen weeks ago, my GP Lambgates Primary Care Centre sent a referral letter to the Gastroenterology Department at Tameside Hospital requesting a specialist examination for me. This was following results from a comprehensive series of examinations promptly completed at the practice after I first presented there in mid February.

Despite an interim reminder to Tameside from one of the Partner GPs at Lambgates, there has to date been no reply from anyone at Tameside Hospital about an appointment for me after thirteen weeks.

The Tameside website http: //www. tamesidehospital. nhs. uk/ states that 'Everybody Matters'. Clearly I and the GPs at Lambgates do not seem to matter to Tameside.

If in fact there is no prospect of my receiving the specialist examination for which my GPs have referred me to Tameside, at the very least Tameside might tell us so, so another hospital can be contacted.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your comments this is clearly not the standard of care we expect any of our patients to receive. I am sorry that you have not yet been contacted in respect of your referral into our services. The Trust takes it responsibilities in respect to the 18 week referral to treatment pathway very seriously. Each patient’s referral is tracked on a weekly basis through a dedicated waiting list monitoring group. Where it is predicted that there may be pressures in certain specialities additional capacity is put in place to deal with that demand. Without your specific details this is difficult to answer. If you could contact Mike Griffiths General Manager on 0161 922 4221 we can look into your case and try and support you in a more personalised way.

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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