"Over 8 weeks to type a letter !! Not good enough"

I arrived for my follow up appointment to be told that the Consultant would not see me as my file was not up to date. I was told there was in excess of 8 weeks delay with the typing up of letters. Surely KGH you knew this before I arrived. You even sent me a reminder by text the day of the appointment ! Apparently KGH are trying to get more staff to type letters. So, if anyone out there needs a job, apply now! My appointment was re-booked for two months later. Yes two months. I contacted PALS to see if they could help but sadly they are just as incompetent as KGH. In the meantime my health is suffering, I took time off work to attend the appointment and I am no further along with my care. If it was me that had simply not turned up for the appointment, I would have been taken off the list or put to the bottom. I should not be made to wait two months for your error KGH!!!! What is the NHS coming to ?