"Lack of introductions and explanations"

About: The Royal Liverpool University Hospital / Diabetic medicine

(as the patient),

Attended diabetic clinic neither the nurse nor the phlebotomist introduced themselves or explained what they were going to do

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

We are sorry to hear that. Staff should introduce themselves and explain what they are going to do. We will remind them of the importance of this. Thank you for commenting.

Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Phlebotomy department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.