"Lack of introductions and explanations"

About: The Royal Liverpool University Hospital / Diabetic medicine The Royal Liverpool University Hospital Diabetic medicine L7 8XP

Posted by Veester (as the patient), 9 years ago

Attended diabetic clinic neither the nurse nor the phlebotomist introduced themselves or explained what they were going to do

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Royal Liverpool and Broadgreen University Hospitals NHS Trust

Submitted on 17/06/2014 at 15:38

Published on Care Opinion at 16:12

We are sorry to hear that. Staff should introduce themselves and explain what they are going to do. We will remind them of the importance of this. Thank you for commenting.

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The Royal Liverpool University Hospital

Submitted on 14/04/2015 at 16:02

Published on nhs.uk on 15/04/2015 at 01:00

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Phlebotomy department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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Lack of introductions and explanations

"Lack of introductions and explanations"

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