"Day surgery for my daughter"

About: Heartlands Hospital / Paediatric surgery

(as a parent/guardian),

How fantastic are Ward 14! ! BRILLIANT.

The care and attention shown to my ten year old on Monday by all 12 staff throughout the day was superb. Thank you all so much and especially Rachel and Sarah.

Nothing was too much trouble and my daughter was treated like a princess! How lucky we are to have you all.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear M and M

Thank you for your taking the time and trouble to post your ten year olds experience on Patient Opinion. I have forwarded your email to the Matron and her staff. I have also sent your feedback to our Communications Team to publish your email as I know the team will be thrilled to see your feedback in the staff magazine.

Best wishes and a speedy recovery to your ten year old.

Iona

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Response from Heartlands Hospital

Dear Sir or Madam, Thank you for taking the time to post such lovely comments regarding the staff on Ward 14 at Heartlands Hospital. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again thank you for taking the time to post your feedback, as they are most appreciated. I do hope that your daughter is making a good recovery and we wish her well. Best wishes Patient Services Team

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