"TKR"

About: Hexham General Hospital

I am absolutely astounded that this hospital is part of the NHS, I am on day 9 post full knee replacement and cannot praise the hospital and staff enough , I felt like I was treated as a private paying patient, I have travelled up and down the country visiting numerous hospitals over the years with my daughter who has severe medical problems and had sadly lost a lot of faith in the NHS , until I opted to have my op at Hexham on ward 3 that has all changed , the staff and the system to which the ward is managed should be made as an example to other hospitals as to how patients should be treated , well done to all and thank you for the most brilliant , efficient nurses I have ever met. Mrs Angela Loughlin

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Responses

Response from Hexham General Hospital

Dear Mrs Loughlin, Many thanks for your delightful review. I am so pleased that the care you received at Hexham has restored your faith in the NHS. The Trust is deeply committed to seeking the views of thousands of patients every year and tailoring and improving services around their needs. We know just how popular the ward 3 team are and we feel very proud of their commitment to continually improve. They will be delighted to hear just how much you appreciated their efforts. I do hope you are doing well at home and that your pain is manageable. With many thanks again for taking the time to share your feedback. Annie Laverty.

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