"Boking system"

About: John Radcliffe Hospital

I attempted to book an appointment for a child via the telephone and was in a queue, after 20 minutes I tried to book on line. The address given was not recognised so I called the main number to check if the address was correct. The receptionist simply told me to call the booking line, and when I tried to explain that I was trying not to add to the queue she was extremely rude and just cut me off. Being held in a queue is understandable, being given a wrong on-line address is incompetence, being refused help by admin staff is unforgiveable. I am trying to help a friend who has a sick child.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding difficulties you have experienced with the appointment system. I am very sorry that the service did not meet the standard you could expect. We would be very happy to help you and amend any incorrectly published information. Please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk who will be happy to assist you.

  • {{helpful}} of {{total()}} people think this response is helpful