"MRI Scan misery"

About: Royal Preston Hospital

Was sent for a scan by Chorley consultant. The letter inviting me to appointment gave no directions to the MRI suite so I had to ask at information who, in turn,had to look up before sending us to lower ground floor. Once on the lower ground floor, directions are sparse. Once there, I went through the questionnaire and added that I was very apprehensive because I have claustrophobia and a bad back condition which stops me lying flat for long. I was simply told 'not to worry' and 'a lot of people can't complete the examination for similar reasons'! - I was given no back supports and quite frankly the staff just seemed to want it get it over with. They told me to put in ear plugs then put headphones on me too - but then tried to give me instructions which I couldn't hear. The scan itself did not take too long but involved me holding my breath a number of times for quite long periods. A most unpleasant experience, made worse by an arrogant, non-caring jobsworth. The worst hospital experience ever, despite having quad by-pass heart surgery.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback; we're so sorry to hear of your experience. Please be assured that your comments have been shared with the relevant managers to enable the concerns you have raised to be picked up with the staff concerned. If you feel it would be helpful to discuss your concerns in more detail, please do not hesitate to contact the PALS department on 01772 522793.

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Response from Royal Preston Hospital

Thank you for your feedback. Please be assured that these have been shared with the manager of the department concerned. He would welcome the opportunity to discuss your concerns in more detail if you feel that would be helpful. If that is the case, please do not hesitate to contact the PALS department on 01772 522972 or the Customer Care department on 01772 522793.

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