"A and E dept"

About: The Whittington Hospital

Just returned from a and e dept. with my grandson ,who had pulled a air wick air fresher out of the wall and sucked on the stick inside,. We found the hospital staff really friendly and the doctor was lovely ,made us feel very reassured , I never been to the a and e here before ,on this visit found them better then the royal free , where I normally go ( my daughter went here it was more local to her ). The only thing I can say is I found the waiting area really dirty ,this wasn't normal paper dirt it was ground in dirt under chairs on the walls , being its a children's area it should be cleaned regularly.

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Responses

Response from The Whittington Hospital

Thank you very much for taking the time to share your feedback with us. We are pleased to hear the staff were friendly and reassuring. However, I am very sorry to hear about the cleanliness of the children’s waiting area. This has been shared with our facilities team and ED senior management team for action.

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