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1 catering staff

Story from nhs.uk

"1 catering staff"

About: Northwick Park Hospital

(as a relative),

What I liked

1 catering staff

What could be improved

attitudes of all nursing staff and some doctors!

Anything else?

nursing staff look down at you if you even DARE ask a question!!

each nurse/doctor will 'fob' you off to someone else saying 'not my patient'! DISGRACEFUL!

Absolutely no CLUE how to treat patients or their relatives.

Given a telephone number which is NEVER answered - to find out from reception they have another number which is the best one to use!!

I'm absolutely appalled by the whole 'Northwick Park' experience and would hope non of my relatives OR I end up there!

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Responses

Response from Northwick Park Hospital 15 years ago
Northwick Park Hospital

Submitted on 28/01/2009 at 16:06
Published on nhs.uk on 29/01/2009 at 04:02

We are very sorry to learn that your experience was not of the high standard we expect for all our patients and visitors. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. We would like to investigate the issues you raised further. Please contact us directly by calling 020 8869 2026. Thank you.

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