"Day Surgery Unit were Amazing"

About: Wexham Park Hospital

I went into the Day Surgery Unit for an emergency procedure to remove an infected cyst on my back. I was pretty delirious with pain by the time I got to them. The staff were amazing. Even in as much pain as I was, I picked up on a bubbly happy atmosphere in the unit and between the staff. They were quick, thorough, spotless clean and respectful. I felt they genuinely cared about me. The anaesthetist and the surgeon on the other side of the door, again were hugely respectful, gentle and caring and I really did feel completely safe in their hands. A particular thank you to the recovery staff keeping an eye on me every 5 mins when my blood bp dropped after surgery, and for them ensuring I had coffee and sandwiches as a comfort. In particular who was the nurse in charge of my care, was amazing. Clearly a dept of professionals that take their jobs and their bedside manners very seriously. Thank you for making an awful time for me a little easier to bear. alex mctaggart

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Response from Wexham Park Hospital

Dear Alex Thank you for taking the time to leave such positive feedback after your visit to the Day Surgery Unit. I am delighted to hear that the team treated you with respect and dignity and you felt safe. This is the experience we are aiming to achieve for all of our patients and we are trying to do this every time for every patient. I will pass your comments onto Sue Harrison, Lead Nurse for Day Surgery and Theatres so she can share them with the teams. I hope you are continuing to recover well Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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