"After care - non existent"

About: Princess Royal Hospital (Haywards Heath)

Great theatre team and pre-op care, post op care non-existent and appalling lack of empathy or understanding; leaving a commode 15 feet away from someone who has had both feet operated on and can't walk not exactly helpful; would have helped if staff could actually converse properly. Appalling agency staff with no interest or understanding of basic care. Then to cap it all my follow up appointment after 6 weeks cancelled 2 days before due and told have to wait another 4 weeks, I'm not allowed to walk on my feet until this follow up is done, so thanks for that. Not acceptable.

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Responses

Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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