"Doctor seemed to have no interest"

About: Stoke Mandeville Hospital

My daughter cracked 2 bones in her foot, went to the minor injury unit in Wycombe and had an excellent experience resulting in a protective boot being fitted and told to keep it on for 6 weeks. Follow up outpatient appointment at Stoke Mandeville oh boy what a difference the doctor seemed to have no interest and aggravated the injury again with his examination, only became interested when asked about a planned hiking trip. He then went into full defensive mode and advised that it might take longer to heel than the 2-3 weeks his said just a few seconds before. I wonder if this doctor should consider doing something else in life because he certainly gave the impression he was not interested in his current position.

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Response from Stoke Mandeville Hospital

Thank you for taking the time to comment. We are so sorry to read about the experience you had at your outpatient appointment at Stoke Mandeville hospital, although we are pleased to hear that you received an excellent service at Wycombe hospital. Thank you for telling us your experience and, although we value your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk We hope you are able to participate in your planned hiking trip and have a great experience. Kind regards Buckinghamshire Healthcare NHS Trust

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