"Lack of appropriate medical care from staff at Trafford General"

About: Trafford General Hospital

(as a staff member posting for a patient/service user),

On a recent visit to Trafford General, I was waiting in A & E for 4 hours and felt that they had forgotten me. When I was seen, I was shoved into a room, my blood pressure was taken, I was told no-one would be able to see me until the morning and then I was left alone. I had to ask for some water and eventually said that I would discharge myself due to the delays in being seen. At this point, a Doctor finally came to see me.

The doctor took my history but then proceeded to take inappropriate investigations; he took MRSA swabs from an area that was not where the problem lay and where the treatment was needed. He therefore misdiagnosed my problem and told me to see my consultant the following week. The following week was too late; I was struggling to eat and drink at this point.

The relevant specialist saw me a few weeks later and he was horrified at the lack of correct treatment I'd received at Trafford General.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the Patient Opinion website about your experience at the Urgent Care Centre, posted on June 6th 2014. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust