"Waiting 5 months from referral from GP to seeing..."

About: Castle Hill Hospital

I'm totally shocked that my daughter had to wait from seeing her GP in November and finally getting an appointment in April. Then the doctor messed up with scan forms so she had to go back a week later for these done (11thApril) Still to this day 5/6/14 no results back. She has since been recalled for a bubble test which nobody had told her,the staff just said it was a test for a whole in the heart which had never been mentioned before so she is now panicking there is some thing wrong with her, I will defiantly be contacting PALS.

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Response from Castle Hill Hospital

Dear Mrs Barron, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your Daughters recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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