"The expertise of the consultants ..."

About: Royal Free Hospital

(as the patient),

What I liked

The expertise of the consultants and their fellow doctors is second to none. Additionally the consultants and senior doctors treated me with respect and in a friendly and informal way which I found reassuring.

The theatre staff were highly efficient.

Huge improvement in the cleanliness of the hospital.

What could be improved

On the ward, some of the nursing and support staff were very unhelpful, some rude. One failed to carry out the instructions of a doctor. Some were very helpful and friendly. A huge imbalance therefore.

Anything else?

Illnesses other than that to which the admission related were not given sufficient consideration, I suspect down to the fact that booking in left a lot to be desired. If the nursing staff knew about other conditions they did not pay due regard to them. This could be potentially dangerous.

Inadequate (lack of) advice given upon departure.

Story from NHS Choices

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Response from Royal Free Hospital

Thank you for your thoughtful comments about our consultants, doctors and theatre staff. We're delighted that you saw improvements in the cleanliness of the hospital but

disappointed that you were unhappy with the nursing service.

You might like to discuss this with our patient advice and liaison service (PALS) in one of the ways listed below: Telephone: 020 7472 6446/6447; (020 7472 6445 - 24 hour answer phone) Fax : 020 7472 6463 Minicom : 020 7472 6593 Email:pals@royalfree.nhs.uk Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

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