"We Derseve Better"

About: Conquest Hospital

Why is it that the Conquest hospital seems unable to run smoothly, I recently attended the hospital for an appointment with the clinic, the letter said the appointment was for 9am, but because I had to have a blood test before seeing him I arrived 30 mins early(along with other patients)as I had for all previous appointments. We were told in a very unhelpful manner (to the point of rudeness)that we would not been seen until the time stated on the card, as she had no paperwork, and the receptionists wouldn,t be in until 9am. Well 9am came and went no reception and no paperwork. We were then told that the clinic would be running late. Come on Conquest we have lives outside the Hospital and don't feel we should fund your car park. Just because on of your staff is late the whole clinic should not come to halt. The ironic point is that we look after children whos mother is a nurse and if shes late she gets reprimanded.

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Response from Conquest Hospital

Thank you for taking the time to provide feedback on your experience at Heamatology at the Conquest Hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed to hear about the staff attitude you describe and the delay you encountered. Your feedback has been forwarded immediately to the manager of this service to action appropriately. We apologise that your experience was not as positive as we would have hoped, therefore we will address this accordingly.

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