"Absolutely faultless!"

About: Wexham Park Hospital

I visited Maternity Triage on 1st June, following a phone call asking me to come in for a review. On arrival I was greeted by a HCA and a Midwife. Both of these ladies were absolutely lovely and treated me with excellent care! I overheard a conversation between two doctors about my blood results and started to panic. However, the midwife was very reassuring and calming with a friendly face to make me feel at ease! Needless to say, that's exactly what she did. I arrived during handover time and my care was taken over by another midwife. She was so lovely, warm and welcoming. Very reassuring which made me feel comfortable as I was very anxious. The midwife explained to me that I was always welcome to contact them if I had any other worries. It's nice to know I've always got someone there to turn to as a first time mum. Finally the doctor seeing me and examining me to ensure everything was ok. She was very thorough in what she did and explained everything in a way that I would understand it. Another special mention to a midwife who has a very friendly face and easy to talk to, made me feel very at ease. All these ladies are lovely people are do an amazing job! Fabulous cleanliness and staff co-operation!! Thank you again x

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Responses

Response from Wexham Park Hospital

Dear Catherine It is great to hear that your experience continues to be a positive one during your visit to our Maternity Triage service. I am sorry that you overheard a conversation between the doctors which made you worried. I will pass all your comments onto Andrea Anderson, Head of Midwifery and to the Clinical Lead for Obstetrics so that they can be shared with the teams and the individuals you mention. The team will be delighted to hear of your experience and can learn from your comments. I wish you all the best with the rest of your pregnancy Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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