"Left in pain while I wait for an appointment"

About: Tameside General Hospital / General surgery

(as the patient),

I asked my GP to refer me to Tameside. This was a big mistake.

The nurse practitioner faxed an urgent referral in mid May - I rang up after 2 weeks and finally in early June I'm told that the 1st available appt for an urgent is almost 6 weeks away.

Sorry, but when you are ill, in pain and feeling sick all the time that is not acceptable. There should be a maximum of 2 week wait for patients to see a consultant in cases like this. I can't go back to my doctor, as I have now been referred to the hospital. The doctor says if pain gets unbearable I should go to A&E, but they won't do anything as I have an appt. In the meantime I'm just left to suffer. It's a disgrace and shouldn't be allowed to happen

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your comment, it is difficult to give specific answers without more detail, each case would be assessed from the referral from your GP.

If you would like a more personalized response please can you contact Matron Liz Penny on 0161 922 5356

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from Tameside General Hospital

We are sorry you have had to post these comments about your recent experience. Please can we ask that you contact Gregory Motler Head of Pals and Complaints on 0161 922 4771 or 0161 922 4466 or email Gregory.Motler@tgh.nhs.uk for these to be looked into for you. Many thanks John Goodenough Director of Nursing ’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

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