"outpatients clinic"

About: Western Eye Hospital

Staff conduct tests without asking for patient consent. Long waits, I have never been seen on time. The facilities in the waiting area are very basic. The appointments system seems a bit chaotic and it does not seem possible to book an appointment with a human being. While many of the nurses are pleasant, I don't feel that the doctors are treating me as an individual and that they are sensitive to my particular needs and situation.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience at the Western Eye Hospital and we sincerely apologise for the unsatisfactory service you have reported. Providing a good experience for our patients is important to us so it would be important to be able to investigate the specific concerns you have about your care and also the wider comments about the service. We hope that you will contact our PALS service to enable us to take this forward pals@imperial.nhs.uk

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