"The Team on Ward 60 headed by the consultant are..."

About: Hull Royal Infirmary

My Mother aged 85 spent 3 weeks on Ward 60.... The consultant headed a marvellous team of staff who all worked to get my Mum better. She arrived very poorly indeed, but they did everything they could to make sure she was comfortable and well cared for. Impressed is not the word... they all excelled. Having experienced HRI on previous occassions, I was shocked to find such a turn around. They have to be congratulated on this ward for their dedication and efforts. The consultant was exceptional. Thankyou ! Mum was so impressed she thought she was in a "private" hospital. She had a stent fitted in her Gall bladder (severe jaundice) along with other complications... but she was given a full MOT ! Having then spent 2 weeks in Castle Hill.... again they continued with a huge effort to continue with improving her health and well being. Unfortunately now, we are waiting for her notes to get from Castle Hill to the Doctors Surgery .... evidently this is normal ! The NHS has done an amazing job.... 5 weeks of intensive Medical care.... now let down as its taken a week and still we have no "handover".... terrible terrible terrible - after everyone's physical efforts.... the paperwork causes a stop to her healthcare.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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