"apoointments"

rang this morning to see if my daughter in law had an appointment today as she had no credit on her mobile phone to call the hospital the first lady i spoke to asked for certain details to confirm who i was ringing up about which is fine, i passed the security questions and she gave me the information i needed i was then passed onto the xray department, where the woman on the phopne was very short in her replies and rude. what i dont understand is if one department can tell me something about my daughter in law and be very polite the xray department could not and be very rude. yes i understand patient confidentialty but please try and not be so rude . . . . would she like to be spoken to in that way!