"apoointments"

About: Whiston Hospital

rang this morning to see if my daughter in law had an appointment today as she had no credit on her mobile phone to call the hospital the first lady i spoke to asked for certain details to confirm who i was ringing up about which is fine, i passed the security questions and she gave me the information i needed i was then passed onto the xray department, where the woman on the phopne was very short in her replies and rude. what i dont understand is if one department can tell me something about my daughter in law and be very polite the xray department could not and be very rude. yes i understand patient confidentialty but please try and not be so rude . . . . would she like to be spoken to in that way!

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Responses

Response from Whiston Hospital

Thank you for your comments. We are sorry that our services have not been to your satisfaction. If you would like to discuss this further so that we can learn from your experience for future patients, please contact the Trust's PALs team via the hospital switchboard by ringing 0151 426 1600. Thank you

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