"Our Mum didn't get care on a weekend"

About: City Health Care Partnership CIC / End of life care

(as a relative),

Please be aware about the questions you ask. Our loved one, our mum, needed special care, when at end of her life. I don't understand why these people do not deliver the care our loved one deserved on a weekend.

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Responses

Response from City Health Care Partnership CIC

Dear Rose Pestle,

I’m sorry you were unhappy with the care your mother received at the end of her life. Our staff always strive to give the best possible care and support to patients and their families but I understand that you feel this didn’t happen in your case. If you would like to talk about what happened, please feel free to ring me on 01482 347627 or email chcp.customercare@nhs.net.

Kind regards,

Claire Attwood, customer care manager

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Update posted by Rose pestle (a relative)

Let's see if the responses I got from ringing the Customer care manager will give us the family the answers we have been waiting for from march.We have had two meetings and only one question answered in all this time, let's hope we can get answers to all the many question we have asked.They said they are learning from this yet what does this mean?

Response from Claire Attwood, Complaints and Legal Services Manager, Corporate Services, City Health Care Partnership CIC

Dear Rose Pestle

Thank you for your reply and we treat all the feedback we receive seriously. With regards to our learning, we review both the complimentary and negative feedback we get to identify areas of good practice and those for improvement. This is shared with our staff to inform the on-going delivery and development of our services and to make changes when needed.

Kind regards,

Claire Attwood

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