"Delays and lack of patient focus"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by David Haynes
Elderly and frail patient arrives for ct scan, as a direct follow-on from previous treatment, by specific arrangement through GP. Sent to AMU (rather than direct to CT scan unit) and left waiting for two hours before being seen by a doctor, who did not want to have ct scan done, despite clear previous advice. Subsequently over-ruled by senior doctor. Further delay of an hour for ct scan, only prompted by carer chasing for action. Further delay of an hour for results to be reviewed, again only when prompted by carer chasing. Original doctor had been redeployed/gone off duty with no handover to other staff. Overall time taken was six hours, for something that could have taken no more than one hour. No joined up management or focus on patient needs; each party just passed the patient to another queue and washed their hands.