"Cancelled appointment"

About: Princess Alexandra Hospital (Harlow)

My wife was referred to a consultant at PAH about 5 months ago by a GP regarding a potential heart condition. I don't know his name. He said he wanted to see her again in three months. When the appointment letter came it was for an appointment this coming Friday (30 May). Today my wife received a phone call from a woman at PAH saying that the appointment had to be cancelled because "there are no doctors". What is going on with these people? A patient presents to some medical person at PAH and is told she will be seen again in three months. An appointment is made but five months later. A few days before that appintment it's cancelled - apparently another will be made for some time in the future. If thgere are "no doictors available" to quote the anonymous woman who telephoned my wife today why make appointments at all? Please havve some consideration for patients. As it happensd my wife has recently been diagnosed with breast cancer. She is quite distressed. I'm just furious and will be in touch with our MP.

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Responses

Response from Princess Alexandra Hospital

Dear Anonymous, I can completely understand the distress this cancellation must have caused, it is clearly unacceptable to be messed around in this way and if you contact the Patient Experience Team today I can assure you we will address and remedy your concerns as soon as we are available to do so, if not immediately. Services have a duty of care to you and your family under the NHS Constitution. As part of our Values, Standards and Behaviours, you have a right to be treated in a fair and timely way, with respect for your person and efforts, so our very sincere apologies for not achieving that for you and your partner on this occasion. We will seek to remedy this immediately you make contact. Please do so if you feel able, the Patient Experience Team are ready to take your call on 01279 827084.

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