"It's just a shame that the A&E seemed so understaffed"
About: South Western Ambulance Service NHS Foundation Trust / NHS 111 South Western Ambulance Service NHS Foundation Trust NHS 111 Exeter EX2 7HY Torbay Hospital / Accident and emergency Torbay Hospital Accident and emergency Torquay TQ2 7AA
Posted by Annoying wait (as ),
My girlfriend phoned 111 on my behalf as I had a head injury and possible fractured eye socket and concussion. The person told us to go straight down to A&E within the hour which we did. We had to wait for 6 hours before I was seen and by the point my head was so bad I needed 3 different types of painkillers.
The doctor, however, was brilliant when I finally saw him. He was a young guy with longer blonde/brown hair. He explained everything really clearly without using ok kuch technical jargon. Even though he was really busy he took the time to make sure I understood everything and I was thoroughly pleased with the treatment. It's just a shame that the A&E seemed chronically understaffed! I realise that this is not your fault and that it must all come down to funding but I wanted to voice my feedback.