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treatment of my son

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"treatment of my son"

About: Castle Hill Hospital

my son had a quadruple by pass ,he got an infection which delayed his departure .after infection was found it was over 24 hrs before he was given antibiotics ,he got home on wed 14th May but had to go back on sunday 18th May. on the 19th of May he was fitted with a wound vac something I have never heard about .it was checked on Thurs 22nd May and found to be doing great on Friday 23rd May he was allowed home but had to go back to Hull on Sunday25th May for it to be changed .It is a round trip of 120 miles for a ten minute dressing change .we were told north Yorkshire wouldn,t pay for a district nurse to change it ,this we found out was when a blatent lie as we found out when district nurse called to see how he was and couldn't understand why he had to such a long way when she could have done it at home for him ,apart from the long journey it has cost a fortune in petrol costs,she has told me to complain to the hospital about it , she did ring the hospital for an explanation as to why we had been lied to .I am so upset with the whole thing .My husband has lung cancer and the extra worry was something we could have done without .to be lied to by the hospital was outrageous anne s

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Responses

Response from Castle Hill Hospital 9 years ago
Castle Hill Hospital

Submitted on 06/02/2015 at 12:33
Published on nhs.uk on 07/02/2015 at 00:00

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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