"Excellent in every aspect"

About: Queen Elizabeth Hospital (Birmingham)

Well I was admitted to the QE yesterday for a planned lumber puncture , I have never been one for doing reviews but I was so overwhelmed of how brilliantly I was treated yesterday I wanted to say a massive thank you I was on the ambulatory care unit and was greeted my lovely reception staff fantastic nurses and a brilliant rcdm dr my whole experience was great and can not rate this hospital enough All hospitals should take a lesson from this one Remarkable place

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital

Dear Kelly, Thank you for taking the time to provide feedback on your experience of the treatment you received in our Ambulatory Care Unit at the Queen Elizabeth Hospital Birmingham, and for your very kind words about our staff. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

  • {{helpful}} of {{total()}} people think this response is helpful