"Poor experience of Torbay A&E"
About: Torbay Hospital / Accident and emergency Torbay Hospital Accident and emergency Torquay TQ2 7AA
Posted by Stefie (as ),
Was advised to go to A&E by GP if pain got too bad so took myself off to A&E about 3/4 am. Waited ages to be seen, then was checked into the ward. After 6+ hours I was finally given pain killers. The doctor came to see me after 3hrs 59mins (so as to hit their 4 hour target) to give me the pain killers.
I was told I shouldn't be in A&E. I was only following advice of my GP. I was then told all they could do was book me in for surgery the next day. They failed to tell me not to eat and drink, so I had a hot choc and then could not have the surgery. Really poor care. It felt like they were just ticking boxes and hitting targets. It is a shame common sense seemed to be lacking here.
In an ideal world, I should have been told as soon as I arrived with my letter from my GP, that there was nothing they could do until the next day, advised me not to eat or drink and invited me back next day for surgery.
When I did try to find out what was going on and how long I could expect to be waiting to be seen, staff were really short with me and I felt they couldn't be bothered to talk to me. I expressed I was concerned about having to be at work for 9 am, and just got a really short answer, asking me what was more important, my work or my health?