"Phoenix Ward"

About: Medway Maritime Hospital

Generally very much a lack of TLC. Think this must be very overstretched nurses but also general apathy. Lack of care, cleanliness, dignity, respect and communication awful from ward staff, apart from the doctor who was excellent. I don't want to experience that ward again if I can help it!

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Response from Medway NHS Foundation Trust

Please accept my apologies that you found the care on Phoenix ward to be poor and the communication with patients less than satisfactory.

As the ward Manager this is very concerning to me as I strive to ensure all my patients leave the ward having had a positive experience.

If you would like to contact me to discuss your issues further my contact details are;

Tarina Phillips

Senior Sister

Phoenix Ward

01634 830000 ex 5089/5762

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Response from Medway Maritime Hospital

I am sorry to hear about your experience. I would be grateful if you could contact me to discuss your experience in a bit more detail so I can address the issues you raise and make improvements. Thank you Sara Songhurst Head of Nursing for Surgery 07939 036033

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