"I visited the opthalmology dept on 7th may 2014"

About: Cheltenham General Hospital

The reception staff were abrupt and not very helpful there was a long wait to see the only doctor that was on duty and she had an attitude problem. There was not enough seats and an old lady luckily had a walking frame with a seat which she had to use and the nurse did not even bother to get her a chair. The toilets were dirty. I would make sure I never had to come to this hospital again it's just a horrible dismal place where no staff seemed to care!!

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Responses

Response from Cheltenham General Hospital

Hello there, Many thanks for taking the time to get in touch with us to share this feedback. We're sorry to hear you had such a poor experience of our ophthalmology services at Cheltenham. We'd like to look into the issues that you've raised with us but would need to take a few more details. Would you be happy to call our patient liaison team to discuss this further? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for getting in touch. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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