"Fourth visit within 12 months"

Had need to have further operation on my right knee. No fault of anyone's, just one of those things. After each visit I thought that the service was a one off, but no....each time I have had cause to be admitted the service from everyone has been nothing short of exceptional, and such a friendly place. This time was no exception. A few different faces , but same standard of care , and many recognising me from previous visits which was nice. It's like returning back to a 5* hotel. Pity this was only an overnight stop! Would recommend to anyone, in fact would love to come again..but think I'd be paying Council tax if I attended any more ..hahah

Story from NHS Choices

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Response from Fulwood Hall Hospital

It was disappointing to hear that you needed further surgery, but good to hear we did not let you down. We will continue to strive to maintain our excellent patient care and hope your condition is fully resolved. Thank you for your feedback, it will be very rewarding when this is cascaded to all of the team. Ann Cooke Matron

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