"I visited the opthalmology dept on 7th may 2014"

About: Cheltenham General Hospital

The reception staff were abrupt and not very helpful there was a long wait to see the only doctor that was on duty and she had an attitude problem. There was not enough seats and an old lady luckily had a walking frame with a seat which she had to use and the nurse did not even bother to get her a chair. The toilets were dirty. I would make sure I never had to come to this hospital again it's just a horrible dismal place where no staff seemed to care!!

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Response from Cheltenham General Hospital

Hello there, Many thanks for taking the time to share this feedback with us. We're sorry to hear about this experience in the ophthalmology department and would like to look into this further. In order to do this we'd need to take a few more details. Would you be happy to contact our patient liaison department? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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