"Disappointed"

About: John Radcliffe Hospital

I went to A & E to get a bad bump on the head checked out having not known how I got it and short term memory loss and headaches. Although promptly seen to, the nurse did not even introduce herself or shut the door. Once I had explained the incident to her she immediately said 'So you have just come for a simple check up, you know you can get that done at your GP surgery.' She then rudely turned to the computer leaving me not knowing whether or not I could even leave. She was rude has wasted my time when there is serious possibility of having concussion. I will not be going there by choice again and would recommend it unless it was a definite emergency.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your care. I am very sorry that your experience in the John Radcliffe Emergency Department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01865 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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