"Reception in x-ray Dept."
About: Conquest Hospital Conquest Hospital St. Leonards-on-Sea TN37 7RD
Posted by Anna Clements
I was sent to the walk-in x-ray session by my gp on Friday 16th May. The receptionist was just this side of rude when I asked if this was the right place to 'sign in'. When they took my GP's letter, unsmilingly, they didn't once look at me, or speak to me, just called to a colleague 'This isn't right. Shall we send it back?' They didn't explain their attitude to me, although their colleague who read the letter was very helpful, smiled, directed me to a chair and explained that they'd need to show my letter to a doctor, as my GP hadn't made it clear which sort of scan they were ordering. I sat near reception and heard this receptionist just repeating over and over, to each new patient 'Go down the corridor, turn right and sit in that area' - presumably with the same charm as they'd shown me... The colleague came back, had cleared it with a doctor and politely showed me to the correct waiting area and everything then went swimmingly - professional and polite staff members and explanations kindly given. My point is, that having a first appointment - even visiting a hospital - is nerve wracking, and to be treated brusquely, as if one is a nuisance, made me feel worse. This member of staff was officious, peremptory and hostile. (In Q4, there is no way of showing radiology/x-ray, so I have to choose 'don't know')