"A&E as well as Chil.-Ward"

About: Princess Royal University Hospital (Orpington)

Came in to A&E 9pm with an allergic reaction big swollen lips(purple), waited 1h to see nurse, waited 3 more hours no doctor, left the hospital, undone! So many nurses, not speaking proper english, rude to patients, but no doctors around. Lots of nurses having chat, eating, drinking, standing around and telling patients we are so busy, didn't know with what. Overall, the hospital is a waste of our money!

Story from NHS Choices

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Responses

Response from Princess Royal University Hospital

We are very concerned to hear of your experience of the Emergency Department at The Princess Royal University Hospital. We would like to investigate this situation further to understand what went wrong. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) at kch-tr.PALSkent@nhs.net or phone 01689 863 252.

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