"Frustrated"

About: Leicester Royal Infirmary

I have worn glasses for over 60 years and in 2011 was advised by my optician that cataracts were forming and may need treatment. In October that year I met with a consultant who was less than helpful and seemed more concerned as to why I was at the hospital. By 2013 I again met a consultant who confirmed a cataract in my right eye which would require attention. 25 weeks later and after a phone enquiry from me an operation was undertaken on the 20 March this year. For 3 days subsequently my eyesight was wonderful and I was delighted but suddenly my sight worsened with a mistiness forming over my eye. As advised I informed the hospital and was told to visit if matters got worse , they did and so visited on 24 March. I was told a complication had occurred but could be resolved by a 2 minute operation. By the following week matters worsened and I was not comfortable driving, particularly with my disabled daughter in the car so I visited again. After another 4 hour wait I was advised that I was legal to drive and that yes, there was a post operation complication called PCO. On the 12 May I yet again saw a further consultant who confirmed the PCO and told me that my problems were "perhaps more of my perception than worsen sight" and that it may be 2 months or more before the "2 minute operation" could be undertaken !! I would be put on the list. I admit to being rather offended by this comment and felt the person saying it had little to no empathy toward my situation. My frustration is the wait , it took 25 weeks to undertake the cataract operation which I can understand because of the sheer numbers waiting but having had the operation and had a complication as a result of why do I go back on a list and why could I not have been put on the list following my first visit on the 24 March rather than 6 weeks later following my recent visit.

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Responses

Response from Leicester Royal Infirmary

Hi Fellas Thank you for taking the time to leave your comments. I am very sorry to learn of this. The ability to be clear about what is happening, to be empathetic towards patients, and the ability to take the time to care are all integral our values. It’s really very disappointing that this wasn’t reflected in your visits to the Royal. We are very much aware of the problems you have experienced and are working very hard to improve upon them. It is always our aim to provide the best possible care to our patients as quickly as possible. However we absolutely understand how frustrating this must be for you. I would be very happy to investigate your comments further. Please email your full name, date of birth, address, along with details of the consultant you saw, to me at martin.watts@uhl-tr.nhs.uk. Sincerely Martin Watts Service Manager Ophthalmology Leicester’s Hospitals

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