"I never see so bad and rood staff"

About: Good Hope Hospital

My partner was take in hospital whit really painfully lover back pain he can't move at all. First when we arrive to emergency department the paramedic, my partner and me wait in reception 30minits wait to 3 nurses behind desc to finish chatting about British got talent. And it's start be worst my partner take the height dose of morpheme paracetamol and lots of other painkillers it's not working . The nurs come in and say I give you some paracetamol love your pain. The paramedic say he already got 1000mg. The nurs say whit attitude: you know better. I could believe. The doctor arrive after 3 hours to see my partner and send him for X-Ray and say the nurs bring you some strong painkiller from pharmaci. After 2 hour the doctor come back and say: your x ray show now broken bone or crack you can go home and take your painkiller what I describe you. The problem was we not get any. My partner scream and cry he was really in big pain. After 10 hour on emergency he was transfer to CDU department with bed . We arrive and young porter say can you go to another bed my partner say I can't move and the porter smash his bed whit another my partner nearly fall from bed and start cry from pain the porter just walk away and say: God honestly. After I leave I can't stay there anymore and I don't want cous trouble. I don't let this go.

Story from NHS Choices

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Alex

Thank you for taking the time and trouble to post your comments on Patient Opinion regarding your partner's experience at Good Hope Hospital in our A&E department. I have forwarded your email to our Head Nurse to look in your case.

Could I please ask that you contact me on 0121 424 0808 to discuss your partner's case in more detail?

Best wishes and a speedy recovery to your partner.

Iona

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