"Excellent service ruined by Pharmacy..."

About: Basingstoke and North Hampshire Hospital

Just got home from the DTC at Basingstoke. The experience was excellent until the very last moment. My husband and I were kept waiting from 0900 to 1240 for the Pharmacy to deliver the drugs required for me to take home. Another lady in the ward remarked that her husband was kept waiting for 4.5 hours on another occasion for the pharmacy to deliver drugs. There must be a way that the system can be improved:- a. Can patients be given a prescription to take home to their local pharmacy (just as occurs with the GP)? b. Can patients be given an authorisation to go and collect the drugs from the hospital pharmacy? c. Can the current system be reviewed to see how the serviced can be improved? d. Is there a need to increase the staff in the pharmacy? It is a very great pity that Basingstoke continues to be very highly regarded in the community and it is let down in this area.

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Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave your comments. I am sorry that part of your experience did not meet the high standards we aim to provide. It is always good to receive feedback, positive or negative, so that we can shape and improve care for future patients. Our pharmacy team are working hard to improve their systems to provide a better service in the near future. If you would like to discuss your experience further please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards, Chief Executive Email: mary.edwards@hhft.nhs.uk