"Excellent team at Bolton Breast Unit"

About: Royal Bolton Hospital

Since March 2014 I have been under the excellent care of the Bolton Breast unit. I have experienced excellent treatment from my consultant and all her team who have been friendly, supportive and professional. When visiting this unit it can be traumatic and emotional and all the staff I have come into contact have been empathic and professional friendly whilst doing what can be a very stressful role due to individual responses. The consultant explained all procedures clearly and reassured me that she would do her best to address any concerns, especially during surgery, which she did in a very caring, supportive whilst professional manner. I have always felt fully supported and that the team have my care and well being at the forefront of their plans. I have nothing but praise for my consultant and all the team at Bolton Breast Unit. Whilst waiting for my appointments I have observed the staff being friendly, supportive, kind and respectful to all patients who visit the unit, this was especially noticed when elderly patients have been struggling to mobilize, had some confusion or have been waiting for transport

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Responses

Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

It is very useful to hear from patients about their own experience and also about what they observe so thank you for posting this. It is good to know you have felt well supported and your comments will be much appreciated by the staff.

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