"Outpatient services"

About: Royal Lancaster Infirmary

Every timed outpatient hospital RLI appointment I have been to for several years has been 20min to an hour late with the exception of one that was only 10 minutes late. The doctors and consultants turn up late and react like its there right to be late. The reception staff are always most helpful, an have often apologized in advance, saying that the consultant/doctor is always late. Either change the appointment time and give the consultant more time to do rounds or other appointments. Change the system don't run the system this way because it been run this way (badly) for years.

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Response from Royal Lancaster Infirmary

We’re very sorry to hear your report of your experience with our outpatient service. There may be many reasons why an outpatient appointment could run late, but we would like the opportunity to investigate the issues you have raised so we can report back personally to you. If possible please could you contact our Patient Experience team on 01539 795497, so we can start that process.

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