"Compassion and dignity in care"

About: Potters Bar Community Hospital

My Dad spent his last 6 days in Potters Bar Community Hospital, at the end of a long battle with cancer. We were unable to access competent palliative care (shame on Hertsmere) at home, and he was in great pain, but we dreaded the prospect of taking him into a general hospital. The staff in the hospital showed my Dad and his family and friends the greatest kindness: he had his own room, the necessary drugs and clinical services were available 24/7, and they watched over him when we could not be there, and did all they could to reduce his distress and pain. We were allowed to sit with him at any time, and the staff kept us involved and informed. We were encouraged to know the staff by first names - the staff photoboard is a very nice idea. The lovely tea lady would always come in and offer us refreshments as she did her rounds - small touches like that make you feel that you are a welcome member of the care team. I am so grateful to the staff for the care they showed, and for supporting us all through this awful time.

Story from NHS Choices

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Response from Potters Bar Community Hospital

Thank you so much for taking the time to tell us about your experience at Potters Bar Community Hospital at such a difficult time, I will ensure your comments are passed on to the team (and I am sure they will be delighted to receive this feedback.)

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