"As I live a very long way away ..."

About: Russells Hall Hospital

(as a relative),

What could be improved

As I live a very long way away I sent a gift to a very ill friend at russells hall hospital. The gift was garenteed to arrive as soon as possible but after not hearing anything i phoned the hospital to ask if it had arrived?

The Ward sister just plainly told me that it hadn't been brought to the ward, this was a saturday so i asked if someone might still bring it but was told no. Apparently this hospital has no weekend staff outside of the wards at all! Nobody in the post room nobody at the materials management and amazingly enough nobody at the main reception???

How on earth can you provide any sort of service for any visitors at all if the facility is totally unmaned for such a long periood of time.

Further to this i was informed by a friend that was visiting that flowers were not allowed so i looked at the russells hall website and did a thorough search for plants and flowers but found no such mention.

In effect I feel that my poorly friend is being denied her rightfull property without anyones consent.

The package was clearly addressed to her with her ward name and number along with the hospital address, so the royal mail seems to have been diverted which is far from proper practice in any environment.

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Responses

Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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