"My stay at Pine Cottage Amputee Rehabilation Norwich for Intensive rehabilitation "

About: Colman Hospital

(as a staff member posting for a patient/service user),

I was struggling at home after being given a prosthetic limb last year and I went to the Re Enablement Services Centre, I was seen by the physiotherapist who suggested that I came in for a quick burst of therapy.

I was looking foward to arriving but very apprehensive about managing but as soon as I arrived I was greeted by the nursing staff who were very welcoming and knowledgeable about what had happened to me and put me completely at ease as they seemed to know a lot about everything I had been through.

The encourgement and motivation I recieved from everyone on the ward was great. It gave me a fantastic feeling and I gained a lot of confidence from just being in an environment where everyone understood what I was I going through. I arrived walking with one stick and I left walking by myself.

Everyone was wonderful and friendly and helpful, everyone had time to stop and talk to you and no one made you feel like they didn't have time for you. It was not like being in hospital at all.

I had physio twice a day to improve but in between the nursing staff helped me to walk and explained what I was doing wrong. So everyone helped.

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Response from Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Thank you very much indeed for your very positive comments regarding your care and treatment at Pine Cottage. It is wonderful to hear that staff were able to allay your fears and put you at ease.

The staff are pleased to learn that they were able to lift your confidence and provide understanding and support to enable you to leave hospital without a walking stick.

Thank you once again for taking the time to tell us of your experience of Pine Cottage and to wish you well in your recovery.

Kind regards