"Treated badly by A&E"

About: Derbyshire Healthcare NHS Foundation Trust / Adult mental health Royal Derby Hospital

(as the patient),

I feel that was treated really badly. I rang 111 for help, as I am suffering from depression. I feel that I was a risk to myself and others. I had cut my arm with a razor and clearly in need of help.

I was taken into hospital where I was signed in and then left on my own. I did not know what was happening. I just got told to wait.

I was in a room full of other patients. I was clearly in a bad way, and this made me feel even worse. I had nothing to eat or drink, and I'm 8 weeks pregnant.

Finally I was seen by mental health team at the hospital, who asked silly things and were trying to say it's my sleeping patten that makes me want to kill myself. They made me feel even worse.

Then without even asking me if I'm ok or do I still feel suicidal, I got told I could go. I told them at the start I had no money, and the lady I rang on 111 said they can sort something out. But that wasn't true, and I had to walk home feeling very suicidal and angry at the way I was handled.

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Responses

Response from PALS Team, Patient Experience Team, Patient Experience Team, Derby Hospitals NHS Foundation Trust

Many thanks for sending us your important feedback regarding your recent experience in our Hospital. I was very saddened to hear of your plight and would certainly like the opportunity for us to be able to look into this matter in more detail. If you wish us to do this, please can you contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 7837691 or via email on dhft.contactpals@nhs.net to provide them with more information and who can then instigate an investigation and respond back to you more fully.

Once again, many thanks for taking the time to provide us with your feedback and I certainly hope if you contact our PALS team, they are able to assist you further.

Kind regards

The Patient Experience Team at the Derby Hospitals NHS Foundation Trust

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Response from Royal Derby Hospital

Many thanks for your comments regarding your recent visit to our hospital and we were extremely sorry to hear of your distressing experience. However, to enable us to respond to you more thoroughly, we would need more specific information and therefore if this is something you would like us to do, would you like to consider contacting out Patient Advice & Liaison Service (PALS) on Freephone 08007837691 or via email on dhft.contactpals@nhs.net who would be pleased to try and assist you further. All feedback is important to us and this gives us the opportunity to learn and implement changes to improve the services we provide to our patients. Therefore, once again many thanks for taking the time to provide us with your feedback and also please accept our sincere apologies for any undue upset or distress caused on this occasion. Kind regards, The Patient Experience Team on behalf of Derby Hospitals NHS Foundation Trust

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