"Cheerful, patient and professional"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

South West Ambulance Service came to help me this morning. They were cheerful, patient and professional. Jonathan Thomas was the paramedic and he was supported by 2 trainee paramedics Hayley Mallinson and Sarah Symons.

Mine was a simple problem and with their help, encouragement and perhaps a little Entonox, I was able to start moving again after being immobile for 2 hours. I had a locked knee and when they arrived, I could not even get on a chair. I also knew I had a torn meniscus.

They all worked over shift and went above and beyond to help me. We live miles out in the country down a very narrow country lane and it's very difficult to find us. There is also no mobile signal in our area so I had to direct them to us via the radio dispatcher. They even climbed up on gates to find the best route to get to us.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Gilbert196

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will ensure your thanks and kind comments are passed onto Jonathan, Hayley and Sarah.

Thanks again for providing feedback on our service.

Kind regards


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