"I’ve been waiting three months and have heard nothing"

About: Devon Access and Referral Team (DART)

(as the patient),

Before Christmas 2013 I went to the minor injuries unit and was then referred to my GP who, in turn, referred me to a consultant.

I received a letter asking me to call the Devon Referral service to choose where I would like to be treated and to make an appointment.

I selected Ottery. Since then I have been waiting to hear about an appointment.

I received a letter today asking for feedback on the service I received – I’ve not received any service yet!

Not fantastic as my condition still needs investigation, I’ve been waiting three months and have heard nothing.

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Response from Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘Energy235’,

Thank you for getting in touch.

I am very concerned that you have not heard anything about your appointment for so long. Please can you get in touch with our patient helpline on 01626 883 888 so that we can investigate further. They are open from 9 to 5, Monday to Friday.

Best wishes,

Susan Pearce