"Only a phonecall"

About: New Cross Hospital

Phoned up to see if my mum had come out of theatre and was in the ward as I hadn't heard anything all day. The manner and respect in which I was given over the phone was, in my opinion horrible. The tone of the people who answered the phone made me feel if I shouldn't be checking to see if everything was okay, and as if they didn't wish to help at all.

Story from NHS Choices

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Responses

Response from The Royal Wolverhampton NHS Trust

I am sorry for the experience you have received recently. To enable me to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

I was sorry to read your comments relating to the communication you recently received. To enable me to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Judith Davis Acting Patient Experience Lead

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