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A team that I can trust

Story from nhs.uk

"A team that I can trust"

About: Churchill Hospital

I have been going to the pain management team for some time now and have had pain relieving injections as well as being on the pain management course. I have to say that all of the staff have been lovely and very understanding. Nothing is too much trouble for them. I have full trust in them especially one doctor who is such a polite gentle sympathetic man who is brilliant at his job. My only complaint is the waiting list. To wait six months for much needed pain relief is so hard to do. Keep up the good work. X Lynne

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Responses

Response from Churchill Hospital 9 years ago
Churchill Hospital

Submitted on 09/05/2014 at 18:59
Published on nhs.uk on 10/05/2014 at 04:00

Thank you for your very kind comments regarding the Pain management team. It is always nice for the Trust to hear when things go well and I am very pleased that you received the service you would expect. Your positive feedback will be passed on to the staff responsible for your care and should you wish to contact the Trust directly with any further comments or concerns please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk and a PALS Officer will be happy to help. I am very sorry to read of your concerns regarding the waiting list. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Rebecca Harris on 01865 223255 or at rebecca.harris@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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