"Cancellation of appointments by Crosshouse Hospital Ophthalmology Department"
About: Crosshouse Hospital / Ophthalmology Crosshouse Hospital Ophthalmology KA2 0BE
Posted by Geogold (as ),
I am in my seventies and travel to this hospital by public transport from an outlying district, taking about one and a half hours each way with limited buses.
I keep requesting same day double appointments for visual fields and review clinic in the middle of the day to alleviate some of my problems but on more than one occasion one of my appointments has been cancelled to a time that is unsuitable and I cannot get another appointment for a few months later. This means that I can travel for three hours for a five minute visual field test.
I understand this is a busy clinic but why should my appointments be cancelled so often? I suffer from glaucoma and am grateful that a doctor keeps a check on me. It makes me feel, however, that my condition is less important than others and I am the one who can wait.
Can a note be put in my file regarding appointment times?
I do not like to complain but feel that hospital appointments are made with the assumption that patients arrive by car and not by their place of residence.