About: St Austell Community Hospital

The lack of friendliness and hygiene in this department is really hard to believe when I have used and seen others areas of this hospital. There are no people skills and I was treated with no numbing and hands that had been washed but had been used on the computer prior to touching me. I had some contact on wounds without any gloves on and just can not believe I am the only one. Best advised never attend here for this reason. The rest of the hospital is all fantastic with helpful friendly staff who know what they are doing which is why it has been such a shock

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Response from St Austell Community Hospital

We are very sorry that you had this experience and welcome your feedback. Our staff always try to be as welcoming as possible and apologise if you did not feel they were in this instance. We do not carry out any numbing procedures but are happy to talk through procedures and discuss any concerns in advance of treatments. Infection Control is very important to us as an organisation and our infection rates are at their lowest for many years and we expect this to continue. We carry out monthly Hand Hygiene audits to ensure that staff practice aseptic technique including correct washing techniques. Within the Podiatry Service, gloves are worn as part of the aseptic technique and we would not expect a wound to be treated without gloves but feet may be touched without gloves as part of an assessment. As a result of your feedback we will ensure our team receives support from the Infection Prevention Control team to ensure that our practices are well understood. If you would like further support regarding your comments, please contact our Patient Advice and Liaison Service (PALS) who would be happy to assist.

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